Parotec USA Refund Policy

At Parotec USA, we are committed to ensuring customer satisfaction. Our refund policy is designed to be fair and transparent, providing you with confidence and peace of mind when shopping with us.

 

Eligibility for Refunds

Time Frame: You may request a refund within 30 days of purchase. Products returned after 30 days will not be eligible for a refund.

Condition of the Product: The product must be returned in its original condition, unused, and with all its original packaging and accessories. Products that are damaged, altered, or show signs of wear and tear are not eligible for a refund.

Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required for all refund requests.

Exceptions: Certain items may be exempt from our refund policy, including but not limited to custom-made products, digital downloads, and gift cards.

 

Process for Requesting a Refund

Contact Customer Service: To initiate a refund, contact our customer service team at support@parotecusa.com/ or call 877-865-7177. Provide your order number and reason for the refund request.

Return the Product: Once your refund request is approved, we will provide instructions on how to return the product. Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., defective or incorrect product).

Refund Processing: Refunds will be processed within 14 business days upon receipt of the returned product. Refunds will be issued to the original payment method used at the time of purchase.

 

Additional Information

We reserve the right to refuse a refund if the product does not meet our return criteria. If you have any questions or concerns about our refund policy, please contact our customer service team.